GDPR-First Digital Assistance Platform

A risk-aware triage and digital assistance platform built for a government-funded community organisation, with GDPR compliance and human oversight by design.

Risk-aware intake triage with GDPR consent and audit logging built in
Delivered from scoping to production in 6 to 8 weeks
Architecture designed to satisfy ICO requirements from day one

6-8 wks

scoping to live

GDPR

compliant by design

100%

human oversight

Visit theuid.uk

Unity in Diversity CIC

6-8 wks

scoping to live

GDPR

compliant by design

100%

human oversight

“The platform turns website visits into structured, trackable support journeys, and gives us the data to keep improving o…”

Allan Johnson-Mwangi

What was delivered

What the Platform Does

Structured Intake

A 5-step, mobile-first intake form with trauma-informed language and real-time validation. Replaces the blank contact form with a safe, guided process that vulnerable users can trust.

Automatic Risk Scoring

Every submission is assessed on arrival. Four priority levels, Immediate, High, Medium, and Low, each with defined response targets. Urgent cases rise to the top of the queue automatically.

Prioritised Case Queue

Staff open one screen and see exactly who needs attention next, sorted by risk, filterable by category, with full case history, notes timeline, and staff assignment in one place.

Role-Based Access Control

Staff see only the cases and data their role requires. Managers, caseworkers, and admins each have distinct access levels enforced automatically across the entire platform.

“The platform turns website visits into structured, trackable support journeys, and gives us the data to keep improving our service.”

Allan Johnson-Mwangi

Director, Unity in Diversity CIC

All case studies Start your free assessment →